JA Chick-fil-A Foundation Discovery Center (Atlanta)
JA Discovery Center at Gwinnett (Lawrenceville)
Mike and Lynn Cottrell Discovery Center at North Georgia (Cumming)
Reports to: Sr. Associate, Program Operations
Assisting with the daily operations of the JA BizTown and/or JA Finance Park simulation.
Simulation Prep and Reset – Ensure that the simulation space and all materials for students and volunteers are prepped and ready prior to their arrival.
Simulation Support – Provide daily support to the JA BizTown and/or JA Finance Park Program Associate including:
Materials – printing, distributing and collecting.
Volunteer Support – ensure volunteers are staying on schedule and answer any questions they have.
Student Support – help manage student behavior and make sure that they are completing all necessary tasks.
Tech support – trouble shoot common issues with technology used in the simulations.
Student Safety & Security - Assist with the orderly unloading and loading of buses upon arrival and departure, escort student into secure space, verify student numbers on arrival and departure.
Customer Service – Provide the highest level of customer service to all visitors (volunteers, teachers, middle school students, etc.) to the Discovery Center.
TEAMWORK! – Look for opportunities to support teammates and ask for support when needed to ensure that a high level of quality is maintained across all areas through communication and collaboration.
Proven work experience in a professional environment working with students ages 10-15; ability to create strategies to balance multiple task in fast-paced setting, works well in a team environment; strong computer skills; proficiency in customer service including problem-solving, decision-making, troubleshooting and communication skills.