Program Simulation Support

Locations: Varies

  • JA Chick-fil-A Foundation Discovery Center (Atlanta)

  • JA Discovery Center at Gwinnett (Lawrenceville)

  • Mike and Lynn Cottrell Discovery Center at North Georgia (Cumming)

Department: Operations
Reports to: Sr. Associate, Program Operations



PRIMARY RESPONSIBILITIES


Assisting with the daily operations of the JA BizTown and/or JA Finance Park simulation.

Simulation Prep and Reset – Ensure that the simulation space and all materials for students and volunteers are prepped and ready prior to their arrival.

Simulation Support – Provide daily support to the JA BizTown and/or JA Finance Park Program Associate including:

  • Materials – printing, distributing and collecting.

  • Volunteer Support – ensure volunteers are staying on schedule and answer any questions they have.

  • Student Support – help manage student behavior and make sure that they are completing all necessary tasks.

  • Tech support – trouble shoot common issues with technology used in the simulations.


Student Safety & Security - Assist with the orderly unloading and loading of buses upon arrival and departure, escort student into secure space, verify student numbers on arrival and departure.

Customer Service – Provide the highest level of customer service to all visitors (volunteers, teachers, middle school students, etc.) to the Discovery Center.

TEAMWORK! – Look for opportunities to support teammates and ask for support when needed to ensure that a high level of quality is maintained across all areas through communication and collaboration.


REQUIRED


Proven work experience in a professional environment working with students ages 10-15; ability to create strategies to balance multiple task in fast-paced setting, works well in a team environment; strong computer skills; proficiency in customer service including problem-solving, decision-making, troubleshooting and communication skills.