About Junior Achievement of Georgia
Junior Achievement (JA) of Georgia’s mission is to inspire and prepare young people to succeed in a global economy. By bridging the business and education communities with hands-on experiential programs focused on business, entrepreneurship, civic responsibility, career-readiness, and financial literacy, JA aims to achieve the following overarching goals:
To motivate, engage and inspire students to recognize the value and relevance of education, and to make informed decisions about their own personal education and career pathways.
To equip students with the key career-readiness skills that will drive success in any environment, and to invigorate innovative, creative, and entrepreneurial thinking among our youth.
To develop a financially literate generation who understands key business principles and make responsible personal financial management decisions.
To increase student understanding and appreciation of their civic rights, roles, and responsibilities.
JA of Georgia is the local affiliate of JA USA, the nations’ oldest and largest economic education organization with over 105 years of experience. The organization has office and program locations in Atlanta, Lawrenceville, Cumming, Dalton, Savannah, CSRA, and Morrow.
Primary Responsibilities
Responsible for providing comprehensive technical support and device management. This role focuses on delivering exceptional customer service and ensuring seamless technology operations for our students and staff.
Device Management & Administration
Manage and support iPads and computers utilized in JA programming at multiple sites across the state of GA
Monitor and maintain endpoint devices through established remote monitoring and management system platforms
Deploy, configure, and troubleshoot devices across multiple locations
Perform device provisioning, updates, and lifecycle management
Maintain accurate inventory records and asset tracking
Technical Support
Provide frontline technical support to 100 staff members across the state of Georgia
Troubleshoot hardware, software, and connectivity issues
Support Microsoft 365 applications and services, including email, Teams, OneDrive, and Office applications
Respond to support tickets and requests in a timely and professional manner
Document issues, resolutions, and contribute to a support knowledge base
Onsite Support & Travel
Travel as needed to seven locations throughout Georgia to provide hands-on technical assistance
Conduct occasional overnight travel as needed for extended support projects or urgent issues
Perform on-site equipment setup, installations, and repairs
Deliver basic technology guidance to end users
Collaboration & Communication
Work closely with staff to understand technology needs and provide effective solutions
Communicate technical information clearly to non-technical users
Escalate complex issues appropriately when necessary
Participate in team meetings and contribute to IT initiatives
Qualifications: Skills, Education & Experience
Technical Skills
Experience with Jamf School or similar mobile device management (MDM) platforms
Proficiency with Pulseway or similar remote monitoring and management (RMM) tools
Strong knowledge of Microsoft 365 suite and related services
Familiarity with iOS and Windows operating systems
Understanding of basic networking concepts and troubleshooting
Experience & Education
2+ years of experience in IT support, help desk, or related technical role strongly preferred, relevant work experience in a similar setting can offset this requirement
Associate degree in Information Technology, Computer Science, or related field preferred
Experience supporting educational technology environments is a plus
Other Requirements
Valid driver's license and reliable transportation for travel between locations
Ability to lift and move equipment up to 50 pounds
Willingness to travel regularly throughout Georgia with occasional overnight stays
Flexibility to adjust schedule for occasional after-hours or weekend support needs
Other Qualities
Excellent customer service orientation with strong interpersonal skills
Patient and empathetic approach when working with users of varying technical abilities
Self-motivated with ability to work independently and manage multiple priorities
Strong problem-solving skills and attention to detail
Professional communication skills, both written and verbal
Adaptability and willingness to learn new technologies
Core Competencies
Influence Others: Provide sound rationale for recommendations; Generate enthusiasm for ideas by tapping into shared values; Promote own positions and ideas with confidence and enthusiasm even in the face of resistance.
Build Relationships: Adjust interpersonal style to a variety of people and situations; Cultivate networks with people across a variety of functions within and outside the organization.
Support Business Strategy: Demonstrate an understanding of JA's mission, vision, and overall strategies; align own activities with organization's goals and strategies.
Drive for Results: Consistently achieve work objectives; Readily put in time and effort required to achieve goals; Work to resolve routine and unexpected problems.
Demonstrate Adaptability & Resourcefulness: Overcome obstacles and constraints without becoming discouraged; Maintain a positive outlook and sense of humor in difficult situations
Make Sound Decisions: Identify novel solutions to old problems; Come up with new ways of looking at problems, processes, or solutions; Define reasonable alternatives; Focus on important information without getting bogged down in unnecessary detail.
Don’t meet every single requirement? Studies have shown that individuals, namely women and people of color are less likely to apply to jobs unless they meet every single qualification. At JA of Georgia, we are dedicated to building a diverse, inclusive, and genuine workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the best candidate for this role or another within the organization.
Salary
Commensurate with experience. JA also offers a full benefits package.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an "at-will" relationship.